Legal | Volante

Legal Information

Company Info

References to Volante Global refer to the applicable entities of the Volante Global group including but not limited to the affiliates, branches and subsidiaries of Volante Capital Holdings (Bermuda) Limited (which is incorporated in Bermuda (Registration No. EC52945) with its registered office at Clarendon House, 2 Church Street, Hamilton, HM 11 Bermuda) which are listed below.

Key contact information can be found at www.volanteglobal.com/contact. For general enquiries please contact: info@volanteglobal.com

Terms & Conditions

Volante Global Limited (“Volante”) is incorporated in England, Company Number 10993763, Registered office 9th Floor 40 Leadenhall Street, London, United Kingdom, EC3A 2BJ.

You must not modify, alter, copy, distribute or sell the contents of this site save that Volante grants you a non exclusive licence to view, download and/or print the contents of this site for your informational use only. The trade marks, copyright and other intellectual property rights used in or on this site (including in any underlying source code) are owned by Volante or its licensors.

DISCLAIMER

No warranty or assurance is given regarding the content of this site, or of any site to which you can gain access via this site. All implied warranties and conditions are excluded to the maximum extent permitted by law and the site is provided “as is” and “as available”. You use this site at your own risk and should not place any reliance on its contents. Volante does not endorse or recommend any products or services offered on sites accessible via this site.

LIABILITY

Save in respect of death or personal injury caused by its negligence, neither Volante nor any member of its group of companies shall be liable to you for any losses or damages, of whatever nature, arising in connection with your use of this site.

We may amend these terms from time to time. Any such changes shall be posted to this site.

These terms are governed by English law and Volante and you hereby submit to the non exclusive jurisdiction of the English courts in respect of any dispute arising out of or in connection with your use of this site.

Complaints

If you are unhappy with any aspect of the service that you receive from Volante, please contact your insurance broker in the first instance, quoting:

Your personal details
Your policy number or claim number
What has gone wrong
What you would like us to do to put things right

Alternatively, you can contact Volante directly at complaints@volanteglobal.com or by post to:

Volante Global
Attention: Chief Risk Officer (Complaints)
9th Floor 40 Leadenhall Street, London, United Kingdom, EC3A 2BJ
Email: complaints@volanteglobal.com

Upon receipt of your complaint we will:

Promptly acknowledge your complaint if it can not be quickly resolved
Assign a dedicated impartial individual to investigate your complaint
Undertake a thorough investigation aiming to resolve the complaint as quickly as possible
Provide a written response within 8 weeks of having received your complaint, informing you of the outcome. If more time is required then we will inform you when you can expect to receive a final response

If we have reasonable grounds to be satisfied that another respondent may be solely or jointly responsible for the subject matter of your Complaint, we will promptly forward your Complaint, or the relevant part of it, to the other respondent and inform you in writing the reasons we have done so and include the respondents contact details.

If you remain dissatisfied following receipt of our final response, then you may be eligible to refer the matter to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services. You have six months from the date of our final response to refer your complaint to the FOS.

Details of who is eligible to refer a complaint to the FOS can be found on their website at www.financial-ombudsman.org.uk. At the relevant time we will provide you with a leaflet entitled “Your complaint and the ombudsman”. The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

INFORMATION FOR LLOYD’S POLICYHOLDERS

If you remain dissatisfied after Volante has considered your complaint then it may be possible in certain circumstances to refer the matter to the Complaints team at Lloyd’s.

The Complaints team’s contact details are as follows:

If you have a policy underwritten by the Corporation of Lloyd’s

Complaints Team

Lloyd’s Fidentia House

Walter Burke Way

Chatham Maritime

Chatham Kent ME4 4RN

Tel: 0207 327 5693 Fax: 0207 327 5225

Email: complaints@lloyds.com

If you have a policy underwritten by Lloyd’s Insurance Company S.A

Service Manager
Complaints team
Lloyd’s Insurance Company S.A.
Bastion Tower
Marsveldplein 5
1050 Brussels Belgium

Tel: +32 (0)2 227 39 40

E-mail: LloydsEurope.Complaints@lloyds.com

Email Policy

Attached to each email sent by Volante Global is a summary of our full email terms. Our full email terms, which apply to all emails sent by or on behalf of Volante Global, are set out below.

Emails sent by Volante Global or its representatives (including attachments) are highly confidential, subject to privacy law and may be protected by copyright and/or relate to matters the subject of insurance claims and legal proceedings or privilege.
Emails sent by Volante Global or its representatives (including attachments) are only meant for the named recipient(s) and should not be shared, disclosed or used otherwise than for the specific purpose of the email.
If you receive an email from Volante Global in error, please inform the sender immediately, permanently delete it from your local and back-up system and do not use, copy or disclose any of the information in that email for any purpose.
If you receive an email from Volante Global this shall not transfer to you, or grant to you any right, title or interest in or over, the proprietary information contained in that email which shall be the sole and exclusive property of Volante Global.
Emails to and from Volante Global may undergo processing, filtering and scanning, including by third party contractors and software.
Volante Global does not guarantee that any email or any attachment is secure, error-free or free of viruses, malware or other unwanted or unexpected inclusions. The recipient of any email must satisfy himself or herself of these matters.
The views expressed in any non-business or personal email sent using a Volante Global email address are not necessarily those of Volante Global.
If you received a marketing message from Volante Global and you do not wish to receive further information of this kind from Volante Global, please provide us with the details of the marketing message and your name and contact details by email to info@Volanteglobal.com